Frequently Asked Questions (FAQ) About Eugene Dough Sheeters
Here, we've gathered answers to the most common questions about our dough sheeters. We want you to feel completely confident when choosing our product
General Questions
What is an Eugene Dough Sheeter and why do I need one?
Our Eugene dough sheeter is an indispensable helper in your kitchen, whether you're a home baker or running a small bakery! It's designed to effortlessly and quickly roll out dough to the perfect thickness, saving you time and effort. Forget about manual rolling – with our machine, you'll get perfectly even dough for pizza, croissants, cookies, and much more!
What types of dough are suitable for your dough sheeter?
Our dough sheeters are truly amazing for a wide variety of doughs! They handle pizza dough, puff pastry, cookie dough, bread dough, noodle dough, dumpling dough, khinkali dough, as well as fondant, and many others. If you have any doubts about a specific type of dough, feel free to contact us!
Technical Specifications & Setup
What are the dimensions and weight of the dough sheeter?
The dimensions and weight depend on the specific model you choose, but we design them to be as convenient and compact as possible! For instance, our electric dough sheeter typically measures around 650x350x350 mm (25.5x13.8x13.8 inches) and weighs about 14 kg (31 lbs). This allows it to fit easily even in smaller kitchens. The exact figures are always listed in the product description for each specific model on our website.
What power supply does the dough sheeter require?
Our electric dough sheeters operate on standard household power. For all models, this is 110/120 Volts.
Is special installation required?
No, installation is super easy! Our dough sheeters are designed so you can start using them right out of the box. For manual models, you'll simply need to attach the handle. For electric ones, just plug it into an outlet. We make sure you can get to baking quickly!
What materials is the dough sheeter made from?
We use only high-quality, durable materials! Our dough sheeters are made from powder coated steel and food grade stainless steel, ensuring their strength, longevity, and ease of cleaning. Some components might utilize 3D printing, allowing us to create intricate and precise parts while maintaining reliability and functionality.
What dough thickness can I achieve?
Our machines allow for very precise dough thickness adjustment! You can set the gap between the rollers within a wide range, typically from 0.7 mm to 20 mm. This gives you complete freedom for any culinary masterpiece – from the thinnest croissants to thick pizza bases.
Usage & Care
How do I clean my dough sheeter properly?
Caring for our dough sheeter is very simple! After use, it's usually enough to just wipe the surfaces with a damp sponge. Avoid abrasive cleaners or too much water to prevent moisture from getting into the mechanisms. Regular and simple cleaning will ensure your dough sheeter works flawlessly for a long time.
How often does the dough sheeter need maintenance?
Our dough sheeters are designed for minimal maintenance. Thanks to their chain drive (no tension belts), they are very reliable. Just keep it clean and use the machine correctly, and it will serve you faithfully for many years.
Shipping, Warranty & Support
Where do your dough sheeters ship from?
We are proud to ship our dough sheeters from Ukraine. We value your support and want you to know that your order helps people during these challenging times.
What if my order isn't delivered?
We take great care to ensure your order reaches you safely and securely. In the rare event that your order is not delivered for any reason, you are guaranteed to receive a full refund. We stand behind every package!
What if I receive a damaged dough sheeter?
We pack every item meticulously, but sometimes unforeseen situations can occur during shipping. If you receive a damaged dough sheeter, please contact us immediately. We will offer you either a replacement shipment or a partial refund – the decision is yours. Your satisfaction is our priority!
What kind of warranty comes with the dough sheeter?
We are confident in the quality of our products! All dough sheeters come with a standard 12-month warranty. This warranty covers any repairs caused by a manufacturing defect, up to and including a full replacement of the product with a new one. If you want even more peace of mind, you can purchase an extended 24-month warranty for an additional fee.
What about support after the warranty expires?
Even after your warranty period ends, we are still here to help! Our commitment to our customers extends beyond the warranty. We are always ready to assist you with any potential issues or questions that may arise, ensuring you can continue to enjoy your Eugene dough sheeter for years to come.
Can I return the dough sheeter if it doesn't suit me?
Yes, we offer a 14-day return policy from the moment you receive your item. To be eligible for a return, your dough sheeter must be in the same condition you received it: unused, with original tags attached, in its original packaging, and with your receipt or proof of purchase.
To initiate a return, please contact us first at info@eugenedoughsheeters.com. If your return is approved, we'll send you a return shipping label and detailed instructions. Please note that items sent back without prior return authorization will not be accepted.
You are responsible for return shipping costs. Additionally, a 6% restocking fee will be deducted from your refund. You are also responsible for any loss in value if the item isn't returned in its original condition, as agreed upon with us.
For any questions regarding returns, please don't hesitate to contact us at info@eugenedoughsheeters.com.